Corporate responsibility

At Capita, we aim to build a long term, sustainable business that delivers value for all our stakeholders. Focusing on delivering positive social impacts and managing our key social and environmental risks well, helps us to achieve this aim and to benefit both our business and communities.  

Our 5 priority impact areas cover:

1. Responding to our clients’ needs - by providing outsourced and professional support services we help our clients improve their services and drive down costs.
2. Engaging and supporting our people - we empower our people so that they can make decisions and respond to our clients’ needs quickly. We offer skills development to our employees and ensure we retain the best people to do the job.
3. Building successful supplier relationships - we encourage supplier diversity and provide all suppliers with the opportunity to work with us. In turn, we ensure that we treat our suppliers fairly, dealing with them openly and adhering to contract terms.
4. Running a resource efficient business - by running a resource-efficient business, through reducing our energy use and improving our waste management, we make financial savings that benefit us and our clients.
5. Investing in our communities to create better tomorrows - we recognise that the needs of each community are different and so we build relationships at a local level to ensure we address their specific needs and make as valuable a difference as possible.

Focusing on these impacts helps us to add value by delivering better services to our clients, which in turn means that we can consistently meet the needs of all our stakeholders: our clients, employees, suppliers, shareholders and the wider community.  

We use customer insight and our ability to better manage people, processes and IT to achieve a more efficient arrangement of resources and a better customer experience.

Our clients benefit from Capita’s expertise, innovation and extensive resources and infrastructure. When they transfer their back office and frontline customer services to us we sign up to delivering an improved service, at a defined cost, over a long term contract.